Very soon after publishing my last post entitled “Whose Watching Out for Hacking and Performance Issues on Your WordPress Website?,” I received an inquiry from a commercial carpet company who was looking for some help with their website and marketing. Fortunately, I had Malwarebytes app installed on my chrome browser. As soon as I clicked his website link, I got the all too ominous warning, “Malwarebytes Browser Guard blocked this website because it may contain malware activity. We strongly recommend you do not continue.” Because I did have very good virus protection on my computer, I proceeded to the website where my Anti-virus software immediately quarantined 6 trojan threats. I asked my senior developer to confirm that the site was infected which he did.
The Server’s Failure to Detect Malware
The business owner assured me that his site was being managed by a company that was responsible for updates and security. The site was being hosted on a very popular server exclusively providing hosting for WordPress websites. The client immediately notified his website management company who obtained a scan from the server to verify the presence of malicious code on the website. They emailed him a server report documenting that the site was clean of any viruses or malware.
I was all too familiar with the company hosting his website. They had an excellent reputation, good security features, and reasonable prices. It was obvious to me and my senior developer that the software on the hosting company server was not detecting the malware. We knew that this was putting the website at risk for blacklisting by Google and website visitors at risk for infecting their computers.
The owner had very little confidence in the company he had trusted with his website. He was anxious for us to investigate the problem and resolve it. Upon our request, he provided us with access to his website server where we were able to analyze and identify the source of several threats that were present in the website theme and multiple plugins. In the case of this project, the client’s website was hacked even though all the software was up to date.
During a support call with the hosting provider, I was told that there is no security at the website level. All security was at the main server level that supported all websites. It was obvious that this created a potentially unsafe situation for hosted websites and traffic to the websites in their shared hosting environment.
What Can Happen When WordPress Websites Are Not Kept Up to Date
WordPress is a content management system consisting of multiple types of software – all of which needs to be kept up to date for security and performance reasons. Besides WordPress software and the database, the site includes one or more themes and multiple plugins. Any of this software can become compromised.
WordPress is constantly looking for vulnerabilities in their software and corrects them in updates that often occur frequently. Most theme and plugin developers will also issue an update when they identify vulnerabilities or when WordPress updates impact their software. Some themes and plugins will include an update link in the WordPress admin, making the updating process relatively easy. But not all themes and plugins include this option.
Many paid themes and plugins charge an annual fee to offer the updates within WordPress. Here’s where the problem often originates. Failure to pay the annual subscription for updates will not remove the software from WordPress admin. There may be a warning message prompting renewal but this is no guarantee that the updates will be purchased and continued.
Old, outdated versions of WordPress, and/or themes and plugins are vulnerable to hacking and spamming. Although WordPress hacking is more likely to be detected and blacklisted by Google, this is not necessarily true, particularly when the source of infection is from themes and plugins. WordPress allows website owners to enable automatic updates for security and enhanced performance. Unfortunately, WordPress updates do not protect the website from vulnerabilities in other software. Even software that is up to date can be hacked, especially when security is missing at the website level.
Unfortunately, default settings on this hosting company’s server included automatic updates for WordPress with options to change to manual. Other website specific options allowed for automatic updates for themes and plugins. Although this didn’t contribute to the infection of this particular website, automatic updates is a major factor contributing to hacking and spamming – problems that are prevalent in WordPress due to its popularity.
Automatic Updates in WordPress and Performance Problems
Automatic updates for WordPress, themes, and plugins may seem like a good solution to keep a lot of outdated websites more secure. But they can create other problems. Conflicts in software from updates can go undetected and contribute to design and performance issues. Unless the web developer or customer checks the site manually after updates (for WordPress, themes, and plugins), there is no ability to detect problems that often occur.
How Good Managed Hosting Services Can Prevent These Problems
Even with the best security and manual updates by skilled developers who check the website for problems, there is no absolute guarantee that hacking and spamming won’t ever occur. But in a safe server environment with a secure firewall at the website level, most malware and other malicious activity can be prevented. Here’s what you should look for when selecting a company for managed hosting.
- Server-side scanning of the website every 12 hours to detect malicious code and automate an alert when present.
- Robust firewall for each website on the server that allows for whitelisting IP addresses and preventing access from those without that permission. The firewall should also include caching features to enhance the website’s speed and performance.
- Whitelisting of IP addresses for everyone who is to have access to the website server.
- Manual updates for WordPress, themes, and plugins. This also includes removal of unused themes that are automatically installed and pose a security risk.
- A skilled developer team with a senior level developer who is responsible for update management, eliminating vulnerabilities, and correcting design and performance issues.
- In the event of hacking and spamming, eliminating threats and getting blacklisting removed from Google after the site is clean.
- Educating managed hosting clients about hosting and the importance of maintaining annual paid subscriptions for updates. A responsible company will notify clients prior to removing software that is not updated. The client should understand the impact of having this software disabled on functionality they may wish to continue.
- Educating managed hosting clients about how to safeguard their computers and mobile devices from browsing unsafe websites and how to identify and avoid sites with malicious code.
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