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Online Reputation Management Services

Profit From Powerful & Fully Managed Online Reputation Management Services

Are You Missing 73% of CONSUMERS WHO TRUST ONLINE REVIEWS
as Much as Recommendations From Friends and Family?

Why Get More Customer Reviews?
According to a survey by Search Engine Land, 72% of consumers trust online reviews as much as personal recommendations from real people. Positive customer reviews may be the single most effective marketing you can do for your business. But how do you do it?

Watch the Video to Learn How to Get More Reviews from Google, Yelp and Other Popular Review Sites and & Turn Those Reviews Into Your Most Profitable Marketing Channel!

REVIEWS ARE INSANELY INFLUENTIAL!

Here’s What You Must Know:

  • We now live in what Forrester Research has dubbed “The Age of the Customer,” and guess what? Empowered customers are more demanding than ever, and they have the ability to make or break your business. They don’t trust what you say about your product or service, and they really don’t trust your ads. Instead, they trust other people like themselves.
  • Given the overwhelming influence that consumer opinions carry, getting a business involved in this peer-to-peer conversation can have a greater marketing impact at a lower cost than almost any paid advertising.
  • 4 out of 5 consumers reverse their purchase decision based on negative online reviews.
  • A half-star improvement on Yelp’s 5-star rating makes it 30-49% more likely that a restaurant will sell out seats during its peak hours.
  • Those who regularly read and post online reviews tend to be younger, wealthier and more optimistic about technology—an attractive segment for most businesses to reach.
  • As local SEO consultant and blogger Phil Rozek says, “Google wants to see signs of life.” A legitimate review on an authoritative, third-party review site is one of the most powerful signals you can send to Google. And the more reviews you have, the more visible your business listing across the Web, whether that’s through better rank in search results or more prominence on review sites themselves.

A System Designed to Obtain Positive Reviews from Authentic Customers and Minimize Negative Reviews

Free Reputation Report

We provide services that get your customers spreading the good word about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, guides them through the online review process, and gives you a chance to reach dissatisfied customers before they write a negative review.

HOW TO TURN REVIEWS INTO YOUR MOST PROFITABLE MARKETING CHANNEL

We help you to access 72% of CONSUMERS WHO TRUST ONLINE REVIEWS as Much as Recommendations From Friends and Family. You will Capture Many More Leads and Customers with These 4 Essential Components in Our Unique Customer Review System:

  • LANDING PAGES are designed to segment the good from bad customer reviews. Easily add your landing page to your website and social media where you can solicit reviews.
  • REVIEW FUNNEL gives you an opportunity to turn negatives into positives and keep the negative reviews from ever going online. You also get valuable feedback from customers that can help you to retain happy customers who recommend you and buy from you over and over.
  • EMAIL AND SMS CUSTOMER INVITATIONS are automatically sent to customers following a product sale or the fulfillment of a service.
  • REVIEW FEED IN WEBSITE AND SOCIAL MEDIA that makes positive ratings and reviews visible to website visitors and social media traffic. Your embedded review feed aggregates reviews from multiple online sites with real-time display. This can be a powerful lead and customer conversion strategy.

GET AN INSTANT REPUTATION REPORT FOR YOUR BUSINESS!

Our FREE REVIEW SCAN will generate an instant reputation report that will show you how your business appears on local review sites. You’ll also see how you compare with your top competitors. Request Yours Now!

SIGN UP FOR YOUR FREE REPORT & DEMO

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ONLINE REPUTATION MANAGEMENT FAQs

What Is Online Reputation Management?

Online Reputation Management (ORM) is the practice of monitoring, influencing, and managing the online perception of a company. It involves different aspects, such as,

  • Monitoring  and creating a positive online presence
  • Addressing negative content or misinformation
  • Responding to customer reviews and feedback
  • Continuously adapting and improving online strategies

Why does your business need Online Reputation Management?

Your business needs Online Reputation Management (ORM) for several crucial reasons.

First Impressions Matter

  • Almost everything happens digitally today, and many people’s first interaction with your business occurs online.
  • Potential customers often form their initial impressions based on what they find through search engines, social media, and review platforms. Here, ORM plays a very important role!
  • It ensures that people get positive and accurate information whenever they search for your business. Ultimately, this creates a favorable first impression on the user.

Customer Trust and Loyalty

  • According to a report, 59% of shoppers research online before making a purchase. And 97% of consumers check product reviews before buying anything online. These stats justify the importance of online reputation management for a business.
  • Consumers are more likely to engage and buy from brands they trust, and a positive online presence contributes to establishing that trust. 
  • A positive online reputation can set your business apart from competitors in the competitive business market. Consumers are likelier to choose a business with a solid reputation over those with a negative or no online presence. 

Customer Feedback and Improvement

  • Through ORM, you can actively engage with customer feedback, whether it is positive or negative. This feedback can further be used to improve products, services, or customer experiences.
  • By addressing customer concerns promptly, your business can show a commitment to customer satisfaction, which positively influences your online reputation.

How do I choose the best online reputation management company?

When choosing a reputation management company, look for:

  • A digital marketing company in business for at least 5 years.
  • A company with outstanding online ratings and reviews.
  • A system that automatically sends review invitations by email and SMS after customers buy or use your product or service.
  • An opportunity to choose review sites that are most important for your business.
  • Automation via Google Sheets, MailChimp, Salesforce, HubSpot, Constant Contact, Quickbooks Online
  • An API for integration with custom CMS and eCommerce
  • Use of a funnel that allows for active customer engagement, whether positive or negative.
  • An opportunity to turn negative reviews into positive outcomes.
  • A System designed to prevent unfavorable reviews from being published online.

Choose Webpuzzlemaster Digital Marketing Agency as your online reputation management company. We have been in business since 2007 as an outstanding provider of all digital marketing services. Our ORM provides all the features above and many more.

Get started by filling out the form on this page for a free reputation report. This will give you real data about your reputation performance online and how you compare with your top competitors. Then request a free consultation so we can show more of the features and the affordability of this unique and powerful reputation management system.

How do I get more positive reviews on Google and other platforms?

Most businesses know that reviews can be extremely influential to their business. However, most do not know how to get positive reviews on the most important sites and discourage customers from leaving negative feedback. They also don’t have a lot of time to manually ask customers for reviews. This is where choosing the right online reputation management company becomes very important.

Our automated reputation management system solves these problems and can be integrated with Google Sheets, MailChimp, Salesforce, HubSpot, Constant Contact, and Quickbooks Online. Need a system for your eCommerce website or custom CMS? Through our API, we can deliver a review invitation to your customer after the purchase of a product or service and send it by email and SMS in their phone. 

But our system does so much more.  Our funnel is designed to detect negative sentiments before soliciting the review. Instead, it provides a form where the customer inputs their complaint. This provides you with valuable feedback and insights into problems that you may not even be aware of. It is also an opportunity to make things right with your customer and turn a negative into a positive.

Get started by filling out the form on this page for a free reputation report. This will give you real data about your reputation performance online and how you compare with your top competitors. Then request a free consultation so we can show more of the features and the affordability of this unique and powerful reputation management system.

What is the best way to deal with negative reviews?

Negative reviews significantly impact consumer behavior and business reputation. Statistics reveal that about 94% of consumers are deterred from engaging with a business due to bad reviews. Moreover, around 84% of people trust online reviews as much as personal recommendations, highlighting their influence on purchasing decisions. The impact largely depends on the nature of the reviews, how they are managed, and the overall balance of positive to negative feedback.

When negative reviews are legitimate, they can be a valuable opportunity to gain insights for the growth and improvement of your business. In this case, respond promptly and politely regardless of the content of the review. As soon as possible, take the conversation offline to better understand the complaint, apologize, empathize, and offer a solution. Most of all, learn from the negative review. Identify any underlying issues in your products or services and take steps to address them. This proactive approach can prevent future negative reviews.

In some situations, you can dispute a negative review and potentially have it removed. This depends on the platform’s policies and the nature of the review. Platforms (like Google, Yelp, Facebook, etc.) have their own policies regarding what types of content can be removed. Valid reasons to dispute a review typically include fake reviews, spam, reviews with hate speech, disclosure of personal information, or irrelevant content. Reviews that simply express a customer’s honest negative experience are usually not removable under platform policies. In those cases, and for all reviews it is best to respond to the review professionally, address the customer’s concerns, and offer to resolve the issue. This shows other customers that you take feedback seriously and are committed to customer satisfaction.

The accumulation of current positive reviews through an online reputation management service can significantly mitigate the impact of negative feedback. The influx of positive reviews can dilute the prominence of negative remarks, showing potential customers a more balanced and up-to-date picture of the business. Furthermore, a steady stream of fresh, positive feedback helps to reinforce a narrative of continual improvement and responsiveness to customer needs. This can be pivotal in swaying consumer perception and decision-making, ultimately overshadowing older negative reviews.

Discover our reputation management system designed to streamline the review process, actively promoting positive feedback while effectively reducing the likelihood of negative customer complaints being published online.

How do I get my star ratings & reviews to show up in SERP results?

When you combine reputation monitoring services with advanced SEO services, review schema markup added to your website source code can produce your average star rating and review numbers next to the Google keyword search terms for your business. If your star ratings average 4-5, this makes you stand out in the SERP among all your competitors.

The visitor will be drawn to a company with lots of positive star ratings and reviews that appear in their search results. When you choose Webpuzzlemaster Digital Marketing Agency for your local SEO services, we will optimize your Google My Business and add schema markup to make your Google star ratings and reviews display with each search term for your products and services that we rank for you.

STOP SENDING BUSINESS TO YOUR TOP COMPETITORS!

Our powerful revolutionary review management system is designed to make it easy for local businesses to turn online reviews into their most profitable marketing channel. Instead of unhappy customers posting online, our system segments your reviews to give you an opportunity to turn a negative into a positive customer experience. Your customers get email and SMS review invitations automatically. This strategic reputation management system is a must for growing your reputation where it will drive much more business to you.

Sign Up Now for a FREE Reputation Report for Your Business.

Need more information about Webpuzzlemaster Reputation Management Services? Let us show you how online reviews can help your business achieve record growth. Request a free REVIEW SCAN with REPORT by clicking the button below.

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Jaimie Myers Testimonial
Jaimie Myers
D.C. Kerckhoff Company, Office Manager

Ruth and her team at Webpuzzlemaster made us a spectacular website at DC Kerckhoff Company. The representation of our product on our new website has exceeded our imaginations. Thank you so much Ruth!

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Jeff Bruce
Communications Chair, Former Naples Daily News Editor

Webpuzzlemaster designed and manages our website. The company has created a stunning platform that is continually updated and is very responsive to changes we wish to make. Couldn’t be happier.

David Windham Testimonial
David Windham
360 Medical Billing Solutions, VP

Working with Webpuzzlemaster has been an overall very fulfilling experience. The team is always there to provide answers, and support whenever needed.

Julie Earnest, Life and Success Coach
Julie Earnest
Life and Success Coach

Ruth established an immediate connection with me, and took the time to understand the purpose of my business… My website is exactly what I envisioned, and so much more… More >>

Norell Albanis, P.A., Estate Planning Attorney
Norell Albanis, P.A.
Estate Planning Attorney, Naples, FL

Prior to working with Webpuzzlemaster, my website was poorly organized, overly wordy, and not optimized for search engine results. Webpuzzlemaster created a beautiful website that functions well on all devices and communicates seamlessly with my CMR system… More >>

Seth Schiller, President, Design Naples
Seth Schillar
President, Design Naples, Inc.

I highly recommend Ruth Kuttler and her company WebPuzzleMaster. Ruth has a command of web development and marketing, Besides innovation, she is a brilliant strategist and writer. She knows how to build mobile friendly sites that are beautiful, easy to navigate and get results… More >>

Jeffrey Stevens, Sports Market Builders
Jeffrey Stevens
Sports Market Builders, President

Having decades of experience with successful fundraising for schools and nonprofits, I was immediately impressed with Ruth Kuttler’s knowledge, skills and visionary thinking. She readily understood my mission and purpose and knew exactly what was needed to develop my project… More >>

Cynthia Crytzer
Cynthia Crytzer
Former Title Company Owner

I have known and worked with Ruth Kuttler for 20 years and have found her dedication to her craft and clients exceptional. The user friendly websites she builds are truly works of art – merging beautiful art and eye-catching graphics with powerful content. Ruth’s attention to detail is second to none… More >>

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John O'Brien
Boston General Contractor

Ruth transformed my average looking web site into a “modern web site Picasso!” I receive compliments from almost everyone who visits my site exclaiming how informative it is and the lay out is so easy to navigate. The extra mile that Ruth will go to understand your business … More >>

Neil Koch
Neil Koch
Envy Hair Salon Co-Owner

When it came time to redevelop my business website, I knew I needed to find a company that would make it easy and do a great job fast. When I choose Ruth Kuttler and her company Webpuzzlemaster, I knew I had made the right choice. Her planning alone helped me to get clear on profit centers… More >>

Jennifer Castriotta, Realtor, Leasing Agent
Jennifer Castriotta
Realtor, Leasing Agent

As the property manager and listing agent for a commercial building, I was so impressed with the website and marketing for the property that was done by Ruth Kuttler and her company Webpuzzlemaster… The design is beautiful, mobile friendly and so well organized… And after only a month or two, the site was ranking for many important keywords in Google …  More >>

Suzanne Totterdale, Wedding Officiant and Planner
Suzanne Totterdale
Wedding Officiant and Planner

I have worked with Ruth for over 15 years she is the best. I wouldn’t trust anyone else to take care of my website. She is devoted to detail and really cares about her clients. I can honestly say she has never let me down and I have a beautiful website that has gotten me lots of business over the years.

Jodi Olszewski, Envy Hair Salon Owner
Jodi Olszewski
Envy Hair Salon Owner

Ruth has done a tremendous job helping us grow our business! She is extremely knowledgeable and efficient! Her strategies are mind blowing! Even without any marketing, we book appointments from our website every day.

Laura Kerckhoff, VP, DC Kerckhoff Company
Laura Kerckhoff
DC Kerckhoff Company
Vice President

I can’t thank Webpuzzlemaster Digital Marketing Agency enough for their exceptional service! My Google Page Speed scores skyrocketed from the 40s to a perfect 99, and my GTmetrix grade jumped from a D to an A. These improvements have been sustained for several months and I have every reason to believe they will continue. The impact on my business has been profound – increased visibility and ideal client attraction …

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