A powerful and effective website conversion tool, this live chat module allows business owners to connect with hot prospects and customers online. Live chat improves customer satisfaction and produces an increase in sales conversions. The module accommodates multiple operators and simultaneous chat sessions. When the chat module is on, the operator is alerted to the request for chat with a distinct ring and can engage in “instant message” conversations with the visitor. Information related to commonly asked questions can be saved to provide efficient and effective responsiveness to pre-sales and support questions. The software records the path of visitors on the website including their length of time on the site. Analysis of transcripts with operators can be used as a QA tool to improve website conversions and customer support. An easy to use control panel allows for flexibility in settings including customization of the screen and email messaging when the chat is offline.
